No means no

At ChangeStar, we’ve recently been doing a bit of ‘secret shopping’ with some charities – making donations to them and seeing how they communicate with us as a result.  It’s a real eye-opener and shows that lots of organisations have work to do on their communication plans – one charity has already sent us 3
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Why should we use an agency?

A short while ago, I was asked by a fundraiser at a small-to-medium sized charity to draft them some notes about the benefits of using a fundraising agency, in order to help them convince their board to test it out. When working with small-to-medium sized charities, we’ve often had to go through this process of
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